Trinity Western University (TWU) launched this past summer Service Hub to assist students in getting connected to various services on campus. From August to September, over 6,000 student inquiries and requests have been answered by the said hub.
The university’s Service Hub includes buttons for concerns and inquiries on academics, finances, health, admin, student life, housing, calling and career development, travel, and library.
Key Takeaways:
- Trinity Western University launched the Service Hub at the start of the fall semester.
- The hub has answered over 6,000 students’ inquiries and requests from August to September.
- The hub accepts student concerns, including tuition, registrar, housing, travel, courses, and other university-related issues.
Since the start of the Fall semester, the hub has been accessible online, by phone, and in-person at the Reimer Student Centre.
With thousands of concerns relating to university life, course registration, and tuition payment, the Service Hub has catered to any type of questions from the campus community.
The hub provides students an initial response in four hours on average. TWU guarantees that a student’s request is resolved in about four business days.
The most popular requests are technology support (40 percent of tickets received) and the Registrar’s Office (38 percent).
The Service Hub is part of the university’s long-term vision for a Connected Campus, more than seeking to deliver the best possible service.
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